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Head of Regional Service Operations, Northern Europe

We are seeking a strategic and forward-thinking Head of Regional Service Operations to lead our Northern Europe service operations in a permanent position, based at our head office in Helsinki. Join us and play a key role in shaping safe, efficient and sustainable operations across our business. If you are motivated by continuous improvement and excited to make a real impact at scale, this role could be the right next step for you!

Purpose of the role

As Head of Regional Service Operations, you lead the continuous improvement of laundry and delivery operations across the Northern Europe region to reach our Strategy 2030 targets. You ensure that globally agreed processes, concepts and standards are implemented consistently, while driving safety, efficiency and sustainability. You own the regional investment roadmap and play a key role in shaping long-term operational performance as part of the regional leadership team.

Your key contribution areas

• Lead and develop regional operational excellence, embedding a strong continuous improvement culture
• Drive fact-based target setting, action planning and performance follow-up
• Ensure alignment and consistent implementation of global processes, concepts and ways of working
• Develop operational capabilities through audits, benchmarks and best practice sharing
• Drive continuous improvement in safety, productivity and sustainability to strengthen our value proposition to customers
• Drive operational performance that supports customer retention, sales growth and margin improvement
• Lead regional investments, maintenance and facility management
• Own the investment roadmap, operations footprint and capacity strategy to enable scalable growth and successful market entries
• Act as a member of global service operations management team
• Lead, coach and develop your own team

Your key people

You work closely with regional and country management teams, service centers, global operations leadership, procurement, technology and detergent partners, investment project teams and fellow regional operations leaders.

What helps you to shine in this role?

• 7+ years of experience in operations management and development in a complex, preferably multinational environment
• Strong business and commercial mindset – ability to understand how operational decisions impact customer value, growth and profitability
• Proven track record in driving measurable performance improvements
• Experience in investment, project and change management
• Strong analytical capability and ability to turn data into decisions and actions
• Confident, inclusive leadership style with the ability to inspire and engage
• Strong collaboration and communication skills across cultures and functions
• Relevant M.Sc. or B.Sc. degree
• Fluent English, other languages are an advantage
• Willingness to travel within the region

What we offer 

• A strategically important leadership role at the heart of our service operations agenda, offering a key role in building the operational foundation for Lindström’s strategy execution
• Opportunity to shape regional operations and long-term performance
• A supportive and inclusive culture built on our Growth mindset and Lindström values
• Professional growth in a global, purpose-driven organization
• Competitive benefits including occupational healthcare and well-being perks

You can discover more about what it’s like to work at Lindström from here.    

Are you ready to build the operational backbone for Lindström’s future growth and turn strategy into everyday performance?

Join us and shape operations that help our customers succeed – safely, sustainably and at scale. Please apply via our online system by April 15th 2026. The start date is negotiable, and we are ready to welcome our new colleague as soon as possible.

For more information, you can contact:   

Jari Vihervuori (SVP, Northern Europe) at +358 405128686 on Friday, April 10th from 12:00-13:00 or Ville Konsti (SVP, Operations & Supply Chain) at +358 50 5848044 on Wednesday, April 8th from 14:00-15:00. 

At Lindström, we are dedicated to fostering a workplace where diversity, equity, and inclusion are at the core of our values. We welcome and encourage individuals from all backgrounds and minority groups to apply. We believe that our strength lies in our diversity, and we are committed to creating an environment where everyone feels valued, gets the sense of belonging, and can be their true selves. Lindström is an equal opportunity employer, and we are proud to be a workplace free from discrimination.

Founded in 1848 and headquartered in Helsinki, Finland, Lindström now operates in 24 countries across Europe and Asia, with a 2025 turnover of EUR 542 million. As a forerunner in sustainable textile services, we are dedicated to innovation and environmental responsibility. We provide comprehensive solutions for industries including workwear, cleanroom textiles, mats, and more.  

For further information, please visit http://www.lindstromgroup.com.