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Role Summary

Accounts Receivable Specialist is responsible for ensuring smooth, accurate, and timely execution of end-to-end Order-to-Cash (O2C) operations, including cash application, collections, customer account management, and receivables reporting. The role supports working capital optimization through effective customer follow-up, resolution of outstanding balances, maintenance of customer and contract master data, and adherence to established financial controls and processes.

Key Responsibilities

End-to-End AR Operations

• Ensure timely and accurate allocation of customer receipts and cash application
• Manage customer ledger reconciliations and open item clearing
• Process receipt reallocations, credit note adjustments, and payment corrections
• Support month-end AR closing and reporting activities

Collections & Receivables Management

• Monitor overdue receivables and drive collection efforts
• Follow up with customers on outstanding payments and disputes
• Coordinate with Customer Service and business units for resolution of collection issues
• Escalate high-risk and long-overdue accounts as required

Customer & Contract Master Management

• Maintain customer master data in ERP and CRM systems
• Support creation and modification of customer records
• Maintain contract master and customer agreement repository
• Follow up for missing and renewal customer agreements

Reporting & Analysis

• Prepare DSO, AR ageing, collection status, and customer outstanding reports
• Support price increase tracking and invoice submission monitoring
• Analyse collection trends, payment delays, and potential bad debt risks
• Provide management reporting and variance analysis

Stakeholder & Customer Coordination

• Liaise with customers regarding payment status, remittances, and disputes
• Coordinate with Customer Service, Finance, and business units
• Support resolution of invoice, payment, and reconciliation queries
• Ensure timely communication and escalation of critical receivable issues

Compliance & Recovery Management

• Maintain documentation and audit trails for AR activities
• Support internal and statutory audit requirements
• Coordinate recovery agency and legal follow-up processes for delinquent accounts
• Ensure compliance with company policies and internal financial controls

Continuous Improvement

• Identify process inefficiencies and support automation initiatives
• Contribute to O2C process standardization and harmonization
• Support finance transformation and working capital improvement initiatives
• Drive improvements in reporting accuracy and process efficiency

Key Skills & Competencies

• Strong understanding of Accounts Receivable and end-to-end Order-to-Cash (O2C) processes
• Hands-on experience in cash application, customer receipt allocation, and collections management
• Strong knowledge of customer reconciliations, ageing analysis, and DSO reporting
• Experience in customer master data and contract management
• Strong stakeholder management and customer communication capabilities
• High attention to detail and accuracy
• Problem-solving and escalation-handling capability
• Strong analytical and reporting skills
• Experience with ERP systems (Microsoft Dynamics preferred)
• Proficiency in Microsoft Excel and financial reporting tools
• Ability to work in a centralized, multi-unit environment
• Continuous improvement and process-oriented mindset

Preferred Experience

• 3-6 years of experience in Accounts Receivable / Order-to-Cash operations
• Experience in collections, cash application, customer reconciliations, and AR reporting
• Exposure to shared service center (SSC) or multi-location business environments
• Experience working with ERP systems and customer-facing finance processes

Success Measures

• Timely receipt allocation and cash application
• Reduction in overdue receivables and unapplied cash
• Accurate DSO and AR reporting
• Effective resolution of customer queries and disputes
• High quality customer master and contract data maintenance
• Compliance with controls, audit requirements, and process timelines

At Lindström, we are dedicated to fostering a workplace where diversity, equity, and inclusion are at the core of our values. We welcome and encourage individuals from all backgrounds and minority groups to apply. We believe that our strength lies in our diversity, and we are committed to creating an environment where everyone feels valued, gets the sense of belonging, and can be their true selves. Lindström is an equal opportunity employer, and we are proud to be a workplace free from discrimination.

Founded in 1848 and headquartered in Helsinki, Finland, Lindström now operates in 24 countries across Europe and Asia, with a 2025 turnover of EUR 542 million. As a forerunner in sustainable textile services, we are dedicated to innovation and environmental responsibility. We provide comprehensive solutions for industries including workwear, cleanroom textiles, mats, and more.  

For further information, please visit http://www.lindstromgroup.com.