We are all part of Lindström's sustainable growth story. Get ready to work in innovative and global environment of impactful textile service business. We care in every thread – dare to grow and shine with us.
Main responsibilities
Ensure excellent customer experience at all levels
Lead the sales plans and the internal team by bringing in the best experts to help the customers
Analyse the data and proactively provide insights and solutions
Act as main contact between the company and named key customers
Drive sales, including presenting the business case on how to help the customer in the best way
Develop long-term relationships, ensuring consistent communication and regular check-ins
Collaborate with internal teams (e.g. marketing, operations, product development)
Create and execute account plans tailored to each client’s business objectives
Monitor account performance and ensure customer satisfaction
Identify upsell or cross-sell opportunities and drive revenue growth
Track and report key metrics such as retention rates, sales growth and client feedback
Purpose of the role - KAM is leading the internal account team, ensuring customer satisfaction, retention and revenue growth in named customer segment.
Desired education, experience & background
Bachelor’s degree in BA, Marketing, Sales or similar, related field
Min 3-5+ years of experience in account management, sales, or client relationship management
Proven track record in sales, portfolio development and customer satisfaction
Experience of B2B sales activities in the service business
Experience in data-led tracking, reporting and development
Experience in understanding and prioritizing the client needs
Experience to maintain resilience under pressure and adapt to changing circumstances
Experience in and focused on achieving measurable outcomes for both clients and the company
Experience in multinational company is an advantage
Skills (Core, People & Technical)
Proven ability to build valuable relationships and networks
Sales process management skills
Leadership skills
Account management with business knowledge
Financial acumen
Strategical capability to identify opportunities for growth
Ability to align client needs with company offering and upsell
Proactive approach in mitigating risks
Data-driven approach to decision-making
Knowledge of relevant industry trends
Proficiency in CRM
Familiarity with analytics tools and reporting platforms
Language Requirements
local language is a must
English as a working language
additional regional languages are a plus
At Lindström, we are dedicated to fostering a workplace where diversity, equity, and inclusion are at the core of our values. We welcome and encourage individuals from all backgrounds and minority groups to apply. We believe that our strength lies in our diversity, and we are committed to creating an environment where everyone feels valued, gets the sense of belonging, and can be their true selves. Lindström is an equal opportunity employer, and we are proud to be a workplace free from discrimination.
Founded in 1848 and headquartered in Helsinki, Finland, Lindström now operates in 24 countries across Europe and Asia, with a 2025 turnover of EUR 542 million. As a forerunner in sustainable textile services, we are dedicated to innovation and environmental responsibility. We provide comprehensive solutions for industries including workwear, cleanroom textiles, mats, and more.
For further information, please visit http://www.lindstromgroup.com.